Jamaica Job Company

ON SITE TELECOMS CUSTOMER SERVICE & RETENTION

We make digital human.

Annual Salary

Job Description

Website SUTHERLAND GLOBAL SERVICES

We make digital human.

SUTHERLAND GLOBAL

 

On Site Telecoms Customer Service & Retention

Sutherland is seeking a motivated and passionate person to join us as an On Site Customer Service Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Customer Service Associates in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications:

Our most successful candidates will have:

  • Must be able to work on site
  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred