Jamaica Job Company

Customer Service Representative

Annual Salary

Job Description

  • Full Time
  • Jamaica

You will be primarily responsible for the provision of the necessary support needed to customers and the Sales Department. The Job will be defined by additional responsibilities, including but not limited to the following: 

  • Maintaining and developing relationships with new and existing customers in person via telephone and email
  • Effective monitoring of company’s suite of printer management software solutions whereby ensuring that client’s needs and the company’s objectives are met efficiently
  • Monitor and update company’s social media accounts
  • Acting as a contact between the company and its existing and potential markets
  • Organize and create accounts for customers
  • Gathering market and customer information
  • Provide customers with quotations as and when needed
  • Receive and process client orders according to prescribed standards
  • Effective monitoring of service requests received ensuring that responses are undertaken in a timely, efficient and effective manner
  • Updating of relevant databases and processing of service requests according to prescribed standards
  • Maintain and submit neat and accurate reports in a timely fashion
  • Attending team meeting and sharing best practice with colleagues
  • Maintain effective communication between all departments and staff
  • Any other duties assigned.

Skills & Specifications:

  • A strong people-oriented individual
  • Ability to operate under pressure and in a fast-paced environment
  • Ability to work both independently and as a team member with minimal supervision
  • Ability to comprehend product information quickly
  • Be self-motivated, confident and energetic
  • Communicate excellently both verbally and written
  • Excellent Telephone Etiquette
  • Excellent Customer Service skills
  • Excellent organizational skills
  • Excellent Problem-Solving skills
  • Must be able to Multi-task
  • Positive Attitude and Strong Work Ethic

Qualifications:

  • Minimum of 5 GCE O’ Levels / CXC / CAPE passes (inclusive of Mathematics and English)
  • Excellent knowledge of MS office
  • Prior work-experience in a similar customer-serving capacity
  • Experience in social media management would be an asset but not a requirement.

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