The Integrity Commission invites eligible candidates to submit applications for the position of
Complaints Review Officer
The Complaints Review Officer is accountable to the Manager of Complaints & Protected Disclosures for the efficient and effective processing of all complaints reported/submitted to the Commission as well as matters of Protected Disclosures.
The Incumbent’s Operational Responsibilities will include, inter alia, to:
Receive, log, record and process complaints, information or notification provided from relevant persons/entities.
Conduct on-going research of various sources and maintain database with profiles; highly sensitive information which may become actionable.
Contribute to the review and improvement of the Integrity Commission’s Complaints Policy; ensuring satisfied stakeholders.
Participate in the engagement of stakeholders regarding whistleblowing initiatives.
Develop, in consultation with the Manager of Complaints and Protected Disclosures, own Job Accountability and Performance Targets; ensuring alignment to the Integrity Commission’s Strategic Plan.
Maintain contact with stakeholder organizations to ensure that assistance and advice are attended to, according to protocol and in a timely manner.
Keep current with all legislations and best practices relating to whistleblowing and the handling of complaints.
Undergraduate Degree in Management Studies, Communications, Business Administration or equivalent.
Minimum of two (2) years’ experience in the Public or Private Sector, preferably in an Information Management or Public Relations environment.
Skills & Competencies
Shares the Commission’s Values, Mission and Vision.
Demonstrates critical competencies in commitment to results, business savvy, leading change and team building.
Anticipates and solves problems and maximizes opportunities.
Ability to communicate effectively in both written and oral formats at all levels.
Excellent interpersonal, people management and social skills.
Consistently displays integrity, modeling behavior, developing people and building teams.
Proficiency in the use of Microsoft Office Suites.
High level of confidentiality, honesty and integrity.
Knowledge of the Integrity Commission Act, the Protected Disclosures Act and any other such Acts or Legislation governing the operations of the Integrity Commission.
Working knowledge of the Access to Information Act.
Typical office environment, with Travel required.
Willingness to work beyond normal working hours as the situation may demand. Some mental pressure due to demand by the primary stakeholders and General Public