At the time of the acquisition of the then Sutton Place Hotel, the environment in Kingston’s hospitality industry was still marked with relatively low occupancy with intense competition between the existing players.
Hendrickson embarked on the new venture, however, as he and his team had already built a strong reputation for excellent, personalized service. Hendrickson felt that if he could combine this reputation with a quality property at an attractive price he could attract a sector of the market that was currently being under serviced. This property was also to have a keen focus on the groups and family market.
The project, like the re-build of The Courtleigh, was a monumental one. He made the same decision, once more, rip it all out and start from scratch.
The project took just over 11 months to complete and saw the total transformation of the property into a fantastic new hotel that is one of the leading hotels in Kingston today. Modernization was at the heart of the project and saw the implementation of state-of-the-art point of sales systems, fire prevention and sprinkler systems throughout the property, an intricate surveillance camera system and electronic key lock for bedrooms as well as dataports in all guest rooms for internet/e-mail access. Complimentary high speed internet access both wired and wireless is also available throughout the property.
The investment continues to pay off and loyal guests continue to call this lovely property, centered around a lush garden courtyard, home.
The Hendrickson family also own and operate in Jamaica other gems including the Sunset Beach Resort & Spa in Montego Bay, The Sunset at the Palms in Negril, Sunset Jamaica Grande in Ocho Rios, The Courtleigh Hotel & Suites in Kingston, The Ruins at the Falls in Ocho Rios, Coconut Bay in St. Lucia and The Holiday Inn Sunspee Resort, Montego Bay.